Refund policy
RETURNS ELIGIBILITY
- Candles:
Must be in the unopened box with the label still intact. Within 14 days of purchase.
- Cosmetic Items (Hair-Oil):
Must be in the unopened box with the label still intact. Within 14 days of purchase.
Unfortunately once the bottle is opened it is non-returnable due to contamination issues.
- Hair Accessories (scrunchies and brush):
Due to hygiene reasons the scrunchies and hairbrushes are non-returnable
FAULTY OR DAMAGED ITEMS
If products arrive damaged or have a manufacturing fault, please contact me at info@nadairbotanics.co.uk within 7 days of receiving your order.
Please include your Order Number; Description of the issue; Photographs.
A replacement will be processed as quickly as possible.
RETURN PROCESS
- Email info@nadairbotanics.co.uk
- Include your Order Number and the Reason for return
- Once a return has been approved, you will then receive further instructions.
- Customers are responsible for paying the return shipping costs (unless otherwise agreed)
- Once received, the return will be processed within 7 working days to the original payment method.
OTHER ISSUES
Any other issues with the purchase must be raised within 14 calendar days to info@nadairbotanics.co.uk. Outwith the 14 day window they will not be considered and the transaction finalised.
